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Next-Level Customer Retention.

Relevant, Intelligent, Automated

Nurture your customers, act upon their feedback and dramatically increase the relevance and repurchase rates of your engagement strategies.

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Hierarchy of Customer Retention Needs.

01.

Foundational Data Structure

Having information in disparate systems makes it impossible to build the critical tools and frameworks you need to get the most out of your customers. If your data is fragmented in different systems, we can centralize and structure the data to make it useful and ideally machine-readable.

02.

Data Enrichment

Enriched data is an essential step to understand your customers truly. Customers’ choices are rarely simple, and we spend a lot of time creating differentiation, leading to highly nuanced customer behavior.

03.

Customer Insights

Knowing your customer’s recent actions with your company is vital in knowing your customer’s state. Every interaction with your customer is an opportunity to learn and serve your customers a little better, improving your product and company in the process.

04.

Marcom Relevance

Understanding your customer’s state and properly segmenting your messages is key to showing your customers you know them and care.

05.

Intelligence

Knowing the preceding events for different customers in different states before the action will help you recognize the antecedent actions.

06.

Predictive

Predictions take what you understand about your customer’s actions and predict the probability of a future event.

07.

Automated

Automating your communication efforts allows customer retention marketing managers to move from the constant cycle of campaign production to more strategic and efficient use of their time.

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